Technical Support

Nirvaper is pleased to offer a plethora of services to our clients AND non-clients who are experiencing difficulties with their; vaporisers, tanks and general vaping experience. We provide this service completely free of charge and where possible will always aim to resolve any problem brought to our attention in the first session. Additionally we also aim to provide a service that is not based upon the premise of selling you an alternative product! This service is typically available during our ours of trading however should the chat box show as "Online" you can feel free to contact us!

The technical support offered by Nirvaper is provided on-line only as a free service and as a pre-cursor to contacting the manufacturer. We should not be considered as an official alternative but merely as fellow vapers who know a thing or two about the kit that’s out there right now.

Each time you contact us you will actually be speaking to a real person not a BOT and due to the high demand may need to be patient in waiting for a response to any message you send. Please do rest assured that our chat management system will ensure all unanswered messages are highlighted to the consultant who will get back to you as soon as possible.

We have experience is resolving issues with a vast array of vaporisers and tanks, so if you’re having problems with your set up (Regardless of where you initially bought it) send us a message without delay! We have dedicated experts who specialise in; Aspire, eLeaf, Innokin & Wismec but we also cover Kangertech, Smok and a wide selection of products from other leading manufacturers too!

Nirvaper offers advice and support based upon the current user manuals for each product and also past experience of dealing with similar issues. Nicotive and our consultants should not be considered to be the ultimate authority the topics we help with and the support we offer is limited by the information that is readily available in the public domain. By using this service you agree Nirvaper and the consultants who provide support are free from any liability in the event that the product you contact us about malfunctions.