Deliveries

  • Orders will be dispatched within 48 hours.
  • There is no shipping on Sundays so orders placed on a Saturday or Sunday will be shipped the following Monday.
  • Nirvaper ship all products by Royal Mail Signed For service with a delivery time of 3 – 5 days.
  • Nirvaper take no responsibility for items which are shipped successfully but fail to arrive due to the failings of the shipping company.
  • Once an item has been successfully dispatched from Nirvaper it is the responsibility of the respective shipping company.
  • Royal Mail does not allow any claims procedure to begin before 28 days have passed since the date of shipping.
  • Nirvaper will however, at our discretion, agree to take this problem away from our customers after 14 business days and at our discretion will re-send the missing products to you at no cost.
  • Please be aware that Nirvaper are acting in good faith and are providing this replacement service to save the customer the trouble of making a claim against Royal Mail.
  • This is a Nirvaper policy to offer our valued customers the very highest level of service.
  • If you should have any shipping problems please be aware that these stipulations are strictly adhered to and our staff do not have the authority to change Nirvaper policy.
  • We appreciate your continued custom and sincerely hope that you never experience any shipping problems.
  • Please be considerate when discussing shipping matters and understand that we as a company uphold the highest standards of service but can on occasion be let down by third party handling companies.